David W. Martin is blaming Apple, under the thinly veiled guise of “an AT&T customer service representative (CSR)” telling him something, for the [messed up upgrade pricing](https://brooksreview.net/2011/10/att-upgrade-lunacy/) on the iPhone 4S. Yeah, I have heard from a few of those “CSRs” too — all of them blame AT&T, not Apple.
Why would Apple — the company that works hard to continually lower or keep prices the same — not want everyone to buy the phone subsidized? Apple gets full price no matter what, so they would stand to sell many more phones if it was subsidized — thus it makes the most business and goodwill sense for Apple to offer the upgrade pricing.
This “report” just makes no sense. ((Hard to believe he refrained from adding “Exclusive” to the title.))