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  • Bootstrapped, Profitable, & Proud: iTeleport

    37Signals: This is a good question. We believe there’s a strong culture, especially here in Silicon Valley, of taking investment early, and lots of it. If you don’t do this, you’re considered a “lifestyle” company, which is in most circles, a derogatory term. Starting off it just seemed like getting investment was the “normal” thing…

    37Signals:

    This is a good question. We believe there’s a strong culture, especially here in Silicon Valley, of taking investment early, and lots of it. If you don’t do this, you’re considered a “lifestyle” company, which is in most circles, a derogatory term. Starting off it just seemed like getting investment was the “normal” thing to do.

    At the same time, we wanted to shape iTeleport in our own vision — a company that was about more than just profits, instead it would be a place where awesome people would work on a whole range of problems — whether for-profit, or non-profit — and also wanted to create a space for personal growth and development for each of us. We didn’t believe that the investment community would have let us get away with this — and we didn’t want to spend our time trying to explain ourselves to someone else. Most importantly though, we just didn’t need any money — we had plenty of it from our products.

    This is what I was talking about.

  • New Russian Law Looks to Crack Down on Internet

    Owen Matthews: A law currently before the Duma would give the FSB and prosecutors the most sweeping powers they have had since the fall of the Soviet Union, from censoring Internet sites to arresting people for “obstructing investigations.” The draconian new law is in the name of fighting “extremism”—defined as anything “undermining the authority of…

    Owen Matthews:

    A law currently before the Duma would give the FSB and prosecutors the most sweeping powers they have had since the fall of the Soviet Union, from censoring Internet sites to arresting people for “obstructing investigations.” The draconian new law is in the name of fighting “extremism”—defined as anything “undermining the authority of state officials” or “insulting the honor of the Russian nation.” Internet service providers must shut down offending Web sites within three days of receiving a complaint from the FSB, and the burden of proof will be on the sites to disprove extremism charges.

    China may soon be joined by Russia.

  • FaceTime – iPhone 4’s Biggest Feature

    Over the holiday weekend I was on the Oregon coast with my in-laws – it was a great time and a great fireworks show – one thing that happened right away is the my Wife started showing off her iPhone 4. She immediately started by showing off FaceTime – interestingly enough this was the feature…

    Over the holiday weekend I was on the Oregon coast with my in-laws – it was a great time and a great fireworks show – one thing that happened right away is the my Wife started showing off her iPhone 4. She immediately started by showing off FaceTime – interestingly enough this was the feature that I show off last (have you see the text on the iPhone 4?).

    Much to my surprise everyone seemed enamored with FaceTime, even though they all use Skype to video chat with people right now. To most in the room FaceTime became the reason to get an iPhone. Upon thinking about it now I realize just how ‘futuristic’ having video chat on a mobile device really is – much more so than doing it on your laptop.

    Of course as the weekend progressed we saw at least five commercials for FaceTime / iPhone 4 on TV and it always brought up more questions and the inevitable “I gotta get one” comment. Amazingly I think FaceTime is what is going to sell the iPhone 4.

    It is not just going to sell the iPhone 4 because FaceTime is so new, or that it will soon be coming to other devices – it is going to sell the iPhone 4 because of the ease that it does video calls. Skype is a completely different interface and because of that it is not as easy for parents and grandparents to initiate a Skype call. They usually need their grandkids or kids to set it up for them – and show them how to use it.

    Enter FaceTime – parents and grandparents that would love to video chat now can do it easily, all they have to do is buy the phone for the people they want to chat with. There is the key, the demographic that holds the most amount of money now has been given a reason to buy an iPhone.

    Boom.

  • Is the Web outdated, or is it just Prince?

    “The Internet [is] like MTV,” Prince said later in the Interview. “At one time MTV was hip and suddenly it became outdated.” Nope – that is not true.

    “The Internet [is] like MTV,” Prince said later in the Interview. “At one time MTV was hip and suddenly it became outdated.”

    Nope – that is not true.

  • Apple reportedly hard at work on serious Apple TV update

    Chris Foresman: First, Apple is reportedly working on a major update to the software that runs the Apple TV, which may be based on iOS. No details about the hardware are known, but it would make perfect sense for Apple to build it around an A4 variant and utilize iOS, which is already optimized for…

    Chris Foresman:

    First, Apple is reportedly working on a major update to the software that runs the Apple TV, which may be based on iOS. No details about the hardware are known, but it would make perfect sense for Apple to build it around an A4 variant and utilize iOS, which is already optimized for small devices and media consumption.

    Perhaps but I saw the Mac mini update as the Apple TV update. You don’t make the Mac mini look like the Apple TV and give it an HDMI port for no reason – not if you are Apple that is.

  • It’s Not The Device Or The File, It’s The Internet, Stupid!

    Mike Cane: Files are things. Things are on the way out. We already have something that can be accessed by all devices and can’t be corralled by any single company. It works wonderfully and is improving all the time. It’s called the Internet.

    Mike Cane:

    Files are things. Things are on the way out.

    We already have something that can be accessed by all devices and can’t be corralled by any single company. It works wonderfully and is improving all the time.

    It’s called the Internet.

  • App Store, Hacked

    Zee: Some users who have had their accounts hacked have left comments on the apps they have supposedly bought complaining that up to $200 has been spent on apps they’d never personally bought themselves. (update: we’ve now heard reports of $600+ spent on some users accounts, more details at the foot of this post)

    Zee:

    Some users who have had their accounts hacked have left comments on the apps they have supposedly bought complaining that up to $200 has been spent on apps they’d never personally bought themselves. (update: we’ve now heard reports of $600+ spent on some users accounts, more details at the foot of this post)

  • Great since day one

    Marco Arment: I buy things that are great today. They’re usually things that have been great since day one. And, more often than not, they’re Apple products. Exactly, I could not agree more with Arment he hits the nail on the head.

    Marco Arment:

    I buy things that are great today. They’re usually things that have been great since day one. And, more often than not, they’re Apple products.

    Exactly, I could not agree more with Arment he hits the nail on the head.

  • July 4th – YouTube Hacked, Justin Bieber Gets the Worst of It

    Samuel Axon: While the hack was used on a variety of videos, striking music videos featuring teen pop idol Justin Bieber was the most popular activity.

    Samuel Axon:

    While the hack was used on a variety of videos, striking music videos featuring teen pop idol Justin Bieber was the most popular activity.

  • Instapaper. Reinventing long-form reading…

    Milind Alvares: Instapaper keeps things quiet. None of the formatting from the website remains. Every article you read looks exactly the same as the other — optimised for reading. I love Instapaper – it is one service that I would pay $20 a month for without thinking twice.

    Milind Alvares:

    Instapaper keeps things quiet. None of the formatting from the website remains. Every article you read looks exactly the same as the other — optimised for reading.

    I love Instapaper – it is one service that I would pay $20 a month for without thinking twice.

  • The Tapulous Purchase Price Mystery

    Sounds likes a good price to me if TechCrunch is right. Great pickup by Disney – forwarding looking too.

    Sounds likes a good price to me if TechCrunch is right. Great pickup by Disney – forwarding looking too.

  • Microsoft Instaload: Insert Batteries Any Way You Like

    Why it took this long to do something seemingly so simple I don’t know. But kudos to Microsoft for coming up with it.

    Why it took this long to do something seemingly so simple I don’t know. But kudos to Microsoft for coming up with it.

  • The Swype Revolution?

    David Pogue: True, you pick up a lot of speed when the letters you want are already in line with each other as in the “ask” example. But you lose a corresponding amount of speed when you’re having to bounce back and forth from one side of the keyboard to the other, as in the…

    David Pogue:

    True, you pick up a lot of speed when the letters you want are already in line with each other as in the “ask” example. But you lose a corresponding amount of speed when you’re having to bounce back and forth from one side of the keyboard to the other, as in the word “soaks” that’s four complete horizontal traverses.Furthermore, when I use Swype, I constantly encounter pop-up word selectors, indicating that Swype wasn’t sure what word I wanted. For example, the same identical swipe could mean “pit,” “pot,” or “put.” If the word you wanted isn’t there, you have to cancel out and swipe in the whole word anew. You never see those interruptions in the online video demos of Swype.

    This sounds like a you hate it or love it system.

  • Translation From Apples Unique Dialect of PR-Speak to English of the Letter From Apple Regarding iPhone 4

    “We dare you” is probably John Gruber’s best line. Well worth the read.

    “We dare you” is probably John Gruber’s best line. Well worth the read.

  • Thoughts on Foursquare and Venture Funding, Revenue, Profits & Cash Flow

    The other day Foursquare announced a successful series B round of funding that raised the company $20 million – a huge amount of money given the size of the company. This really got me to thinking about whether such funding is really a good healthy thing for a company – especially for companies that are…

    The other day Foursquare announced a successful series B round of funding that raised the company $20 million – a huge amount of money given the size of the company. This really got me to thinking about whether such funding is really a good healthy thing for a company – especially for companies that are not profitable.

    I fully understand needing money to become profitable, or being willing to invest in a company hoping for future profits – what I don’t understand is throwing your cash into a black hole.

    In the article linked to above Erick Schonfeld says:

    As far as making Foursquare a great company that makes a lot of money, Horowitz says the “monetization” opportunities are “very obvious and straightforward.” There are many ways Foursquare can start charging businesses once it reaches a larger scale. “Would you pay to know your most frequent customer?,” Horowitz asks rhetorically. “Probably.” The bigger issue is how to take Foursquare from nearly 2 million users to tens of millions of users and beyond.

    I think they should have bought a Lotto ticket if that is the way they invest, having huge potential is great, but having it contingent on a “tens of millions of users” is just damn risky. Facebook and Google could swing into the fold and decide to make a competitor that easily crushes Foursquare. Gowalla could easy add users faster and crush them as well. I see Foursquare as MySpace in the early days – a ton of potential if ran right, but a huge downside if mis-managed. Could Gowalla be the Facebook to Foursquare’s MySpace?

    Taking Venture Funding is Like Playing Monopoly

    Everyone knows that the key to winning in Monopoly is to build hotels and lots of them – those hotels also cost a ton of money. Many start-ups seem to think this same way, they need to hold the Boardwalk monopoly and build a hotel fast before the other players in the industry can build their own. In pursuing this path many start-ups decide to take on venture capital funding to help build the company fast.

    The problem – as often pointed out by Jason Fried of 37Signals – is that this leads you down the wrong path more often than not. Let’s go back to the Monopoly analogy, say you have bought everything you landed on for the past 2 turns, including Park Place, making you just one property away from the coveted Boardwalk monopoly. Now, on your 3rd turn, you land on Boardwalk and you want to buy it, but you can’t afford it. Your choice is to let it go to auction against the other players, or mortgage what you need in order to buy it.

    Most people mortgage their properties (venture funding in this case) and now they are stuck not collecting rent on those properties, unable to build the hotel and in debt. This is not a good spot to be in. Same goes for people that would rather mortgage everything then sell it to another player. When I play I let things go to auction, and sell off assets only keeping the core monopoly that I own debt free.

    I have won entire games with a monopoly on the light blue row – a cheap monopoly to hold – by choosing a plan of attack and sticking to it. When companies take on venture funding to pursue new growth avenues without making their current product profitable first – I start to get pretty worried. A company needs to focus on their core product and making it the best it can be – in doing so they will attract customers and profits. Adding more and more in hopes of exponential growth is often a fools game.

    Now of course Monopoly is not real life – I know this and so do you – but the strategy involved plays out. Foursquare is not in debt – they owe those investors a return – a return that can only come from two things: profit or a sale/acquisition.

    Profit is not Revenue or Cash Flow

    Here is where things get tricky, when people talk about how well a company is doing they like to talk about Profit and Revenue. These are not the same thing, profits are a factor of revenue, but revenue alone will not give you a profit. If you have $100 in revenue for a year and costs of $100 then you have no profit. Likewise if you have $10 in revenue for a year and $1 in costs then you have a $9 profit. Thus the $10 a year company is more profitable than the larger $100 a year company.

    The more debt you take on from loans or people demanding a return on investment, the less profit your company will have for you to take pay yourself (not withstanding salaries). Stop looking at revenue numbers and start looking at profits. A good company is profitable and leverage company has large revenue and no profits.

    + to Cash Flow or + To M&A

    This is the real debate that entrepreneurs are making right now. One camp is saying that you should build a business that cash flows and pays you a nice check each month. The other camp is trying to get big (really big) and fast (really fast) in hopes of a cash out in some form or another that will make them set for life. To clarify both models make you set for life, one model does it without you having to work anymore.

    I am clearly in the cash flow camp – getting a sale that will make you set for life is a gamble and doesn’t happen that often. It is however easy to setup a nice company that cash flows each month and can pay you for quite sometime. This is exactly what I have done with the company I run – we cash flow each month and I get paid. This is not to say that my company will be around forever – we must adapt like any other company – but our underlying philosophy is not one that pushes to make risky moves and to take on debt, ignoring profits in hope of a sale.

    There is one thing I have not touched on: what happens when you get venture funding and can’t find a buyer or profitability? Most people assume that when a company like Twitter or Foursquare take on funding that it is because they are close to making money – they usually aren’t, after all if you are making money then you don’t need funding.

    Once you have that funding in your bank account you have investors that want returns, they often hope to push you into a fast sale long before you are profitable. They push you into this because they know one thing: profits are never a guaranteed.

    So what if a year later you are out of money and have no interested buyers and no profits to show for it? Often you are S.O.L. ((shit out of luck)) and on rare occasions you can raise another round of funding to keep you on life support. This life support though will only put more pressure on your company.

    The Point

    My point is not that venture capital is bad or good, just that it is not the only way to make money. Most importantly though: just because someone gives you $20 million dollars does not guarantee:

    • Success
    • Profits
    • Sales
    • Acquisitions
    • Mergers
    • Happiness

    All venture capital insures is that you now owe money to more people than just you and your co-founders.

  • Letter Heard ‘Round the World Regarding iPhone 4

    Apple: Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be…

    Apple:

    Upon investigation, we were stunned to find that the formula we use to calculate how many bars of signal strength to display is totally wrong. Our formula, in many instances, mistakenly displays 2 more bars than it should for a given signal strength. For example, we sometimes display 4 bars when we should be displaying as few as 2 bars. Users observing a drop of several bars when they grip their iPhone in a certain way are most likely in an area with very weak signal strength, but they don’t know it because we are erroneously displaying 4 or 5 bars. Their big drop in bars is because their high bars were never real in the first place.

    That certainly explains a lot of tints over the years. Also this is Apple pushing the blame to AT&T and not contradicting what Jobs’ has conveyed in emails to customers (notice that Jobs did not sign the letter). This appears honest and offers a fix, It is not OK, but it is not wholly inexcusable. Apple should have caught this 2 years ago and they didn’t, when they did catch it they are fixing it.

  • iPhone 4 3G Data Performance

    John Gruber: So I’m seeing download speeds twice as fast as on an iPhone 3GS, and upload speeds over ten times faster. Latency is about an order of magnitude better as well. The iPad doesn’t fair much better than the 3GS. I will update with the speeds that I get tonight.

    John Gruber:

    So I’m seeing download speeds twice as fast as on an iPhone 3GS, and upload speeds over ten times faster. Latency is about an order of magnitude better as well. The iPad doesn’t fair much better than the 3GS.

    I will update with the speeds that I get tonight.

  • Breaking: Tapulous Acquired By Disney

    Interesting, no word yet on the acquisition price.

    Interesting, no word yet on the acquisition price.

  • Reachability & Honesty – The New Business Model

    On my way into the office this morning I was listening to Dan Benjamin’s latest episode of “The Conversation” where he was talking to one of the Slicehost co-founders, Matt Tanase. Tanase got to talking about start-ups and what is needed – he brought up an interesting point about honesty and reachability. Basically saying that…

    On my way into the office this morning I was listening to Dan Benjamin’s latest episode of “The Conversation” where he was talking to one of the Slicehost co-founders, Matt Tanase.

    Tanase got to talking about start-ups and what is needed – he brought up an interesting point about honesty and reachability. Basically saying that Steve Jobs’ one line responses to customers is a powerful marketing force, Benjamin popped in at this point to add that the reachability of company founders these day is almost expected by consumers.

    This really got me to thinking about the business models that people are using these days – I am amazed that there are some many companies doing the same thing out there, but the winners are the ones that are focusing on customer service. Here in 2010 you will not get very far with a new startup if you are not responding to customer concerns and you are being dishonest with your customers.

    The business model then becomes:

    • Find some product or service to sell.
    • Get a following.
    • Treat your customers like royalty.
    • Respect everyone.
    • Be honest when you screw up / humble when you succeed.
    • Respond to your customers (no matter what your role at the company is).

    Take note of that above model, because it is not what you are going to learn in school. In school they will teach you to try and sell for less, or sell for more, to have huge advertising campaigns, to grow fast. This has worked for many years, and will continue to work for many more. This new model, the interactive and responsible company model is faster and more sustainable. Here are a few companies that I see using this model:

    • Zappos
    • USAA
    • Woot!
    • Nordstrom
    • Glazer’s Camera (Seattle only)

    There are a ton more that I could name, but the above five are something special. I have never heard someone speak and ill word about the customer service of the above companies – sure they may not like the prices, but once you are their customer, you are their customer for life.

    This is a powerful new business model – it is a reflection of a changing society. It is not about profits (those will come) it is about relationships, those need to be won.

  • Symbols for iOS 4 Folder Names

    Love it. Glyphboard is a great little tool.

    Love it. Glyphboard is a great little tool.