Carey Alexander:

Verizon vehemently denied that they would actually fire CSRs for offering proactively customer service, but they defended ripping off unsuspecting customers. Their reason? “We don’t want customers to go over their usage every month, and then call us looking for credits every month.” Way to trust your loyal and beloved customers, Verizon.

What I can’t figure out is why this still surprises me.

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