When Companies Respond to Online Criticism With Lawsuits

DAn Frosch Outraged at having to pay $118 to get his car back, Mr. Kurtz created a Facebook page called “Kalamazoo Residents against T&J Towing.” Within two days, 800 people had joined the group, some posting comments about their own maddening experiences with the company. T&J filed a defamation suit against Mr. Kurtz, claiming the…

DAn Frosch

Outraged at having to pay $118 to get his car back, Mr. Kurtz created a Facebook page called “Kalamazoo Residents against T&J Towing.” Within two days, 800 people had joined the group, some posting comments about their own maddening experiences with the company.

T&J filed a defamation suit against Mr. Kurtz, claiming the site was hurting business and seeking $750,000 in damages.

In my opinion it is never a good idea to get mad at 800 people instead of listening to thier compaints.

Note: This site makes use of affiliate links where and when possible. These links may earn this site money when utilized. 

BECOME A MEMBER

Join Today, for Exclusive Access.


Posted

in

by