Kevin Fox on Android phones:

When a phone ships with kitchen sink apps and those with overlapping or unclear functionality, the user feels like they’re using someone else’s tool and, yes, they can add to it and customize it, but a large portion of users will still feel there are places inside their own phone that are fuzzy to them because they either don’t have a use for the functionality or simply don’t understand it.

[via DF]

Posted by Ben Brooks