Andy Ihnatko on Apple:
I recently read something about Walt Disney that seemed very familiar. A man who worked with him said (I’m paraphrasing) Walt wanted to make sure that if you came to Disney World, you would have a fantastic time. And he succeeded. But he also wanted to make sure that you wouldn’t even have the option of having a bad time.
He goes on to say that Apple is the same way — I tend to agree.