Former Google employee Douglas Edwards:
So, it’s not like your privacy’s being invaded – in fact I talk in the book about this moment I had with Sergey, where I was handling customer service and I said, we need to talk about the privacy issue around Gmail and he just stood right in front of me and he looked at me and he said, “There is no privacy issue.” Because in his mind, there was no privacy issue. The facts were that Google was not reading email, Google was not targeting email. So the facts said there was no privacy issue. He didn’t understand that people’s perception was reality. Reality was reality.
Edwards left Google in 2005, yet I am not so sure Google’s mindset is any different today. The question is: is that good or bad?