John Gruber commenting about the long term software updates on Android devices versus iOS devices:
>One company clearly has more respect for its customers; that company is also clearly more successful. If you don’t see the connection, go ahead and keep your head in the sand.
He’s talking from a relationship built by giving a long support cycle through OS updates, but let’s not forget the [trust and respect Apple shows at its retail stores](http://whowritesforyou.com/2011/12/19/it-feels-like-trust-the-apple-store-app-and-self-checkout/) too.