‘It Feels Like Trust’

Randy Murray on buying goods at the Apple Store without interacting with an employee: >I’m sure they have all of the technology necessary to make sure that people aren’t walking out of the store without paying, but I couldn’t see any of that. There was no one checking for receipts at the door. No one…

Randy Murray on buying goods at the Apple Store without interacting with an employee:
>I’m sure they have all of the technology necessary to make sure that people aren’t walking out of the store without paying, but I couldn’t see any of that. There was no one checking for receipts at the door. No one eyed me suspiciously when I put the adapter in my pocket. I just scanned it and walked out. That’s not what happens at Best Buy or even Costco.

I have yet to try it — mostly because the idea seems so foreign to me — but Murray makes some great observations about the larger scale impact this type of trust has.

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