Jon Calhoun:

Do you see the problem here?  Nothing is integrated with my email, yet it is my primary source of communication. What the hell? I shouldn’t have to forward an email to accounting and then follow up to make sure they handled it. I shouldn’t need to lookup the original email for a feature request – it should be integrated into the request itself.

Amen. 60% of my work email gets forwarded, 30% is ignored. Yeah.