Robert McMillan:
All of the big web companies have detailed privacy policies, but they generally give themselves broad rights to access customer email if they’re protecting their own rights, says Nicole Ozer, technology and civil liberties policy director at the ACLU. “This situation should be a bit of a wakeup call,” she says of the Microsoft incident. “These email services are not free. We’re playing a high price for these email services when we click, ‘I agree.’”