It’s time for Google to admit what it does and to act consistently on its policies (or withdraw policies it doesn’t intend to enforce). That honesty will help stem the loss of trust. People know that companies exist to make money, but they need to know the true relationship they’re entering and don’t end up feeling misled. We all know the promises that the banks, airlines, insurance companies, cellular providers, and cable companies make aren’t real, and they routinely mislead us on pricing and services — so we don’t trust them. Does Google really want to be like those industries?
I could quote the entire post, it is a must read for anyone who uses Google. The above bit was the best part.