Christina Warren:

The process is proving to be a shitshow both for those who bought the device through carriers, and for those who purchased directly from Samsung.

And:

The situation isn’t any better for customers at other carriers. T-Mobile and AT&T don’t have fresh inventory from Samsung either, which means customers can either wait around with a phone that might spontaneously explode or get something else.

The news coverage of this has been abysmal, but it’s a big deal. I’d never want to buy Samsung phone, not only because it might explode, but the company doesn’t seem to care much about making it right with their customers.


Posted by Ben Brooks