The process is proving to be a shitshow both for those who bought the device through carriers, and for those who purchased directly from Samsung.
The situation isn’t any better for customers at other carriers. T-Mobile and AT&T don’t have fresh inventory from Samsung either, which means customers can either wait around with a phone that might spontaneously explode or get something else.
The news coverage of this has been abysmal, but it’s a big deal. I’d never want to buy Samsung phone, not only because it might explode, but the company doesn’t seem to care much about making it right with their customers.