Following my review I decided that I would try to return the wallet to Dosh, here’s what I found out from Dosh’s site:
What if I don’t like what I ordered?
No problem. If this occurs we will gladly refund the cost of the purchase once the products have been returned to us, provided the items are returned in original and unused condition and within 21 days of receipt of the shipment. All returns will be credited to the original credit card used, shipping and handling costs are not refundable.
Now this is fully shame on me, I should have read this prior to ordering. This FAQ still doesn’t say for sure that they won’t take back items and I was a bit pissed so I emailed them this:
I received my Dosh 6-Card and I simply do not like it. I see that you don’t take back used items, but how is one supposed to determine if they like something or not (such as a wallet) without using it?
I received a response this morning that only rubbed salt in the wound. From Dani Thai at Dosh:
I’m sorry to hear that you do not like your Dosh wallet. I’m sorry we cannot take back a used item – The product loses its retail value once it has been used. It’s a universal policy that most retailers have.
The last line is a blatant lie, but what ever.
Return policies like this tell you everything you need to know about the product being sold: the company does not stand behind the product. I know better now.