Interesting story of adopting tablets in restaurants to allow patrons to order things for themselves, pay, and stay entertained. I can’t help but to think that this is more of a stopgap than a solution.

Wouldn’t the better solution just be to have an app, or web app, that users pull up on their phone? That is: why should a restaurant pay to provide the hardware that most are already carrying with them?

I would guess that most restaurants could get away with only carrying a few tablets for those that don’t own a smartphone — and provide an app (likely one made by another company specifically for restaurant).

Posted by Ben Brooks