Drew Houston on creating the experience that “just works” with Dropbox:
Achieving that experience is not simple: we have a polished exterior, but there’s this jungle of different operating systems [with which we must work] and even gnarlier stuff like operating-system bugs and incompatibilities. It’s a hostile environment: we macheted our way through that jungle of problems. It was a bunch of us spending big chunks of our 20s chasing down these obscure compatibility issues.
Statements like this are what worry me most about the future of services like Dropbox. I for one think that Apple is committed to iCloud and thus they would prefer it baked into all Mac and iOS apps instead of Dropbox — so what reason would Apple have to not break all the hacks that Dropbox has in place? And there’s Dropbox’s biggest problem.