‘Design Quality and Customer Delight as Sustainable Advantages’

[John Gruber, in an excellent article about Apple naysayers, points out][1]: > The point is to show that Apple’s customers are demographically different. The Mac today has roughly 10 percent of the PC market, but it’s not just any randomly distributed 10 percent of the market. Quite the opposite — Apple’s 10 percent of the […]

Published by Ben Brooks