Ben Bajarin on why you need mobile and desktop apps:

> The counter-argument is to say it isn’t that hard to pick up your smartphone and open the app and do what you want to do. However, having observed a range of consumers who have both desktop and mobile apps of the same software, there is no arguing that being able to do what you want or need to do on the device you are using is far superior. While it seems easy enough to just pick up your smartphone to use an app you don’t have on your desktop, it misses the reality of the increased friction in that experience.