Member Journal — 7/13/20

Let’s really talk about why Xfinity sucks as much as using GitHub for writing collaboration does.

This week: wait, does that say the 13th of July already, crap; Xfinity refuses our money; Kitchen upgrade tip; choosing the right words; men’s fear; over committing; DEET; routines.

## Why is Xfinity work from home hostile?

[Betsy Morris, in The Wall Street Journal](

> Zoom saw daily meeting participants soar to a peak of 300 million in the latest quarter, up from 10 million before the pandemic.

You would think that the work from home revolution was something Xfinity would grab a hold of — the the very least as a means to make more money. Sure, there’s more infrastructure costs with more and faster traffic, but *before* this home internet users really had little need to get an expensive internet and cable package. Before they just needed something that worked between 6pm – midnight. To get them through the hours before they get back to work. Cyber Monday became a thing, because people refused to have great internet connections at home (I’d argue even base connections make that a thing of the past.)

This all changed when we started working from home, often more than just one person in the household needing good internet speed.

But no, Comcast/Xfinity whatever they call themselves this week has buried their heads in the sand. The only real changes are to data caps (at first they removed it, now they added on 25% more for “free”). But what has remained is their plan structuring.


They structure things by focusing *only* on the download speed. 1gigabit service gives you that on the download, on average, usually. Upload? No clue. I have their 1 gigabit service and could not find the upload speed they are committing to on the website or on my account pages. In practice I get 30-40megabits up. *30-40*. Are you kidding me?

With AT&T Fiber, I got 1000 up, and a 1000 down. Full duplex. Full magic. I could rest assured that degraded video was never from my connection.

But, in their moment to shine and make more money, Xfinity has stayed the course (actually, that’s a lie, they now offer a 2gigabits internet connection which would take me from $85/mo to $299/mo with no upload speed increase noted). With the world on video calls, and document collaboration at all time highs, we now have more reason than ever to want — *to demand* — fast upload speeds. And yet, nothing from Xfinity.

I would pay them 50% more money for the same download speed and 250megabit uploads. I am sure I am not alone.

And yet…I am not allowed to do so.

So why are they so against taking more money?

Probably because they generally suck.

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